Return & Exchange Policy

Return & Exchange Policy

THE DIAMOWN — Return & Exchange

At THE DIAMOWN, we want you to feel confident and comfortable with your purchase. Every piece of jewellery is carefully inspected before dispatch to ensure it meets our quality standards.

Because jewellery is a valuable and often customized product, our return and exchange policy is designed to protect both our customers and the integrity of our products.

1. Return & Exchange Eligibility

Our standard change-of-mind return period is 7 days from delivery, subject to the conditions below. This standard return period does not limit any rights or remedies available to consumers under applicable

Indian law, including remedies relating to defective, deficient, incorrect, spurious, or materially misrepresented products.

To be eligible:

• The product must be in its original, unused and unworn condition.
• The jewellery must not show any signs of damage, alteration, resizing, engraving, polishing, or modification.
• All original packaging, certificates, invoices, tags, and documentation must be returned.
• The product must pass our inspection and verification process.
• The request must be submitted within 7 days of delivery.

Products returned without the required documentation may be subject to additional verification.

2. Products That Are Not Eligible for Return or Exchange

The following products are generally non-returnable and non-exchangeable:

• Customized or specially manufactured jewellery
• Personalized or engraved jewellery
• Made-to-order jewellery
• Jewellery manufactured according to a customer's specific design or specifications
• Products that have been resized or modified after delivery
• Products that have been repaired or altered by another jeweller
• Jewellery showing signs of wear or damage
• Products with missing or damaged certificates, tags, packaging, or documentation
• Loose diamonds that have been specifically sourced or ordered for the customer
• Products specifically identified as final sale / non-returnable at the time of purchase

3. Diamond Jewellery

For diamond jewellery, the return or exchange is subject to verification of:

• Diamond authenticity
• Diamond carat weight
• Diamond color and clarity
• Certificate/report, where applicable
• Metal purity
• Jewellery condition
• Product identification and original documentation

The returned product must correspond to the product originally supplied by THE DIAMOWN.

4. Certified Diamonds

For certified diamonds, the original certificate/report should be returned along with the jewellery or diamond where applicable.

Certificates from recognized laboratories such as IGI, GIA, or SGL may form part of the product documentation.

If the certificate is lost, damaged, or unavailable, additional charges or deductions may apply where replacement certification is required.

5. Damaged, Defective or Incorrect Products

If you receive:

• A damaged product
• A defective product
• The wrong product
• An incorrect size
• A product that does not match the confirmed order specifications please contact THE DIAMOWN as soon as possible after delivery.

We will review the issue and, where the product is confirmed to be defective, damaged in transit, incorrect, or materially different from the confirmed order, provide an appropriate resolution in accordance with applicable law and our warranty/service procedures.

Please do not wear or alter the jewellery if you believe there is a problem with your order.

6. Exchange Policy

Eligible products may be exchanged for another product subject to:

• Product availability
• Price difference
• Inspection and approval
• Return of the original product in eligible condition

If the replacement product has a higher value, the customer will be required to pay the difference.

If the replacement product has a lower value, the difference will be handled according to the applicable refund/store-credit terms communicated at the time of exchange.

7. Ring Size Exchange

If you select the wrong ring size, we may be able to provide a one-time size adjustment or exchange, subject to:

The ring being eligible for resizing

The ring being in unused condition

The design allowing resizing

Applicable resizing or service charges

Some designs, including certain eternity, intricate, or heavily set rings, may not be suitable for resizing.

Please contact us before sending the ring back for resizing or exchange.

8. Return Shipping

For a customer-requested return or exchange, the applicable return shipping and insurance costs may be the customer's responsibility.

For a confirmed wrong, defective, or damaged product, THE DIAMOWN will review the case and determine the appropriate shipping arrangement.

Because jewellery is a high-value product, customers should not send jewellery back without receiving return instructions from THE DIAMOWN.

9. Refund Policy

Once the returned product has been received and successfully inspected, the refund will be processed for approved returns according to the applicable payment method and refund process.

The refund amount may be adjusted for any applicable:

• Non-refundable customization charges
• Engraving charges
• Special-order charges
• Approved service charges
• Other clearly disclosed charges applicable to the order

Taxes and other amounts will be handled in accordance with applicable law and the original transaction.

10. Refund Timeline

After the returned product passes inspection and the return is approved, THE DIAMOWN will initiate the applicable refund process.

The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other payment provider.

11. Return Inspection

All returned jewellery is subject to inspection.

Our team may verify:

• Product condition
• Metal purity
• Diamond/gemstone authenticity
• Diamond weight and characteristics
• Certificate/report
• Product markings
• Serial numbers or internal identification
• Signs of wear, damage, alteration, or replacement

A return will be approved only after the product passes our verification process.

12. Return Packaging & Insurance

Customers must follow the return instructions provided by THE DIAMOWN.

For high-value jewellery, the return shipment should be:

• Properly packaged
• Securely insured where required
• Shipped using the carrier/method specified by THE DIAMOWN
• Accompanied by the required documentation

Do not ship jewellery to us without receiving return authorization and shipping instructions.

13. Jewellery Purchased on Sale or Promotional Offers

Products purchased under special promotions, clearance offers, customized pricing, or other promotional programs may be subject to specific return and exchange conditions.

The applicable terms will be communicated at the time of purchase.

14. Buy-Back Is Different From Return

Our Lifetime Buy-Back Program is separate from our Return & Exchange Policy.

A return applies to an eligible recent purchase within the applicable return period.

A buy-back is a separate transaction in which eligible jewellery may be purchased back by THE DIAMOWN based on our Lifetime Buy-Back Policy and the applicable valuation at that time.

15. Important Conditions

Return requests must be made within the applicable return period.

Jewellery must remain unused and in original condition for a standard return.

Customized, personalized, engraved, and made-to-order products may be non-returnable.

Return approval is subject to product inspection.

Customers should retain all original certificates, invoices, packaging, and documentation.

No return or exchange should be shipped without prior instructions from THE DIAMOWN.

Any rights or remedies available to consumers under applicable Indian law remain unaffected by this policy.

16. How to Request a Return or Exchange

To initiate a return or exchange, contact THE DIAMOWN with:

• Order Number:
• Customer Name:
• Product Name:
• Reason for Return/Exchange:
• Photographs/Videos, if applicable:

Our team will review the request and provide the next steps.

Our Commitment

At THE DIAMOWN, our goal is to make your jewellery-buying experience simple, transparent, and trustworthy.

We carefully inspect every product before dispatch and remain committed to supporting you after your purchase.

THE DIAMOWN

Quality First. Value Always.

Buy With Confidence. Wear With Pride.